Last Updated: May 4, 2026
ArmyAngel Ministries wants every order to be handled with honesty, care, and excellence. This Refund Policy explains how returns, refunds, exchanges, damaged items, and digital product issues are handled for purchases made through ArmyAngel.com.
Please review this policy before making a purchase. By placing an order through ArmyAngel.com, you agree to this Refund Policy.
Physical Products
For eligible physical products, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, contact us at:
support [at] armyangel [dot] com
Please do not send items back without contacting us first. Items returned without first requesting a return may not be accepted.
If your return is approved, we will provide instructions on how and where to send your item.
Return Shipping
Return shipping instructions will be provided after your return request is reviewed.
Unless otherwise stated or required by law, customers may be responsible for return shipping costs. If an item is defective, damaged, or incorrect, we will review the issue and work to make it right.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, all digital product sales are final unless otherwise required by law.
This includes downloadable files, printable resources, digital guides, digital devotionals, challenges, templates, courses, and other electronically delivered products.
If you experience a technical issue accessing your digital purchase, please contact us. We will gladly help confirm your order and make reasonable efforts to ensure you receive the digital product you purchased.
Our goal is to serve with integrity, clarity, and care.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at:
support [at] armyangel [dot] com
Please include your order number, a description of the issue, and photos if applicable. We will review the issue and work with you toward an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Digital products or downloads
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Items that have been worn, used, damaged, altered, or are not in original condition
- Items returned without prior approval
- Any product marked as final sale at the time of purchase
If you have questions about whether a specific item is returnable, contact us before purchasing.
Exchanges
The fastest way to exchange an eligible physical item is to request a return. Once the return is approved and processed, you may place a new order for the item you want.
Exchanges are subject to product availability.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card company, or payment provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
support [at] armyangel [dot] com
European Union 14-Day Cooling-Off Period
If you are located in the European Union and purchase eligible merchandise, you may have the right to cancel or return your order within 14 days for any reason, unless an exception applies.
Returned physical items must be in the same condition that you received them: unworn, unused, with tags if applicable, and in original packaging. You will also need the receipt or proof of purchase.
Certain products, including digital products once accessed or delivered, customized items, sealed goods that are not suitable for return once opened, and other exempt items, may not qualify for cancellation or return under applicable law.
Questions
Questions about returns, refunds, exchanges, or digital product access may be sent to:
ArmyAngel Ministries
4737 Mile Stretch Drive #3382
Holiday, FL 34692
United States
Email: support [at] armyangel [dot] com